The newest report published on Medicare.gov revealed Monroe Clinic has achieved an overall 5-Star Rating for the sixth time. This highest possible rating places Monroe Clinic in an elite group of healthcare performers, as only 407 out of 4,500 hospitals received a 5-Star rating.
Centers for Medicare & Medicaid Services (CMS) modeled the 5-Star Quality Rating System after the star rating system used by hotels, restaurants and other service industries where consumers choose higher star rating facilities to help ensure the best experience possible.
Categories included in this rating system are patient experience, safety, effectiveness of care, patient readmissions, efficient use of medical imaging, timeliness of care, and mortality. For example, under patient experience, 90% of respondents said that Monroe Clinic nurses “always” communicated well and 86% of respondents said doctors “always” communicated well.
“This 5-Star Rating speaks to real life patient experiences and outcomes that take place every day at Monroe Clinic,” shared Jane Curran-Meuli, Monroe Clinic President. “It is a testament of our mission as we bring our best to our communities through the healing presence of God.”
To learn more about what quality means to Monroe Clinic, visit www.monroeclinic.org/quality.
About Monroe Clinic
Monroe Clinic, a member of SSM Health, is a Catholic, not-for-profit health care network with one hospital and a multi-specialty physician practice with 122 employed providers offering a broad range of health care services to meet the needs of the communities it serves in southern Wisconsin and northern Illinois. Monroe Clinic also includes 12 clinic locations, a 24-hour emergency department, a home care and hospice agency, retail and urgent care clinics, rural residency and fellowship programs, and primary care sites offering preventive, acute and rehabilitative care. For more information, visit monroeclinic.org.